A part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes a secure online questionnaire to communicate with the physician. For your safety, however, we do require that you have received a physical exam in the recent past, in order to consider your request for medication. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.
In developing this new Internet medium for the delivery of healthcare services, our organization is committed to meeting and exceeding current regulations. eDrugstore.MD’s contracted pharmacies are all licensed in the U.S., and they fill prescriptions from our contracted, credentialed physicians who are state-licensed in the U.S. International orders may get filled by a partner pharmacy licensed to do business within Europe and other countries around the world.
All medication is obtained from a legitimate U.S. pharmaceutical wholesaler, or directly from the U.S. manufacturer, so you can be sure you are receiving the same quality medication you would receive at your neighborhood drug store. We dispense only brand-name medications.
You will find a lot number on the pill bottle or pill card (packaging). You may contact the manufacturer with this number to verify when and where the product was manufactured, and also to verify the expiration date, which is listed on all medication you receive. Customers may also contact us at 1-800-990-9681 - ext 450, if they have questions for our contracted physicians or pharmacists.
Be wary of companies not based in the U.S., as you may receive “non-genuine” pills that foreign companies say are the “generic” version of FDA-approved, brand-name drugs (such as Viagra) that are still under patent. These foreign, “generic” versions of brand-name, FDA-approved drugs are actually illegal in the U.S. and contain unknown ingredients that may not only be ineffective, but also hazardous to your health.
Please view our Product Pricing listing to see the prescription items we offer. Our contracted team of physicians and pharmacists focus their expertise in the areas of Weight Loss, Men's Health, Women's Health, Sexual Health, Skin Care and Smoking Cessation. The leading prescription medications in each respective category are listed.
Yes, we do require a prescription to order our medications. We offer two options for our valued customers:
1. If you do not have a prescription, we would be pleased to refer you to physicians that are capable of reviewing your medical questions and history and determining if you qualify for a prescription based on your health profile. There is no extra charge for this service.
2. If you already have a valid prescription for this product, complete the online medical questions, then please fax 480-505-5727 or scan and e-mail your prescription to us.
Secure Medical uses IDology’s ExpectID® age and address verification service to identify the valid age and current address from our online and toll-free customers. ExpectID® uses its patent-pending process to access thousands of data sources that contain billions of public records to return an ID validation. This service is specifically designed to validate and protect your identity while maintaining consumer privacy when processing transactions. As part of Secure Medical’s online customer validation process, we also make contact with prospective patients by phone to ensure the validity of an online order.
A U.S.-licensed physician will review the information you have submitted and either approve or decline your request. If the physician requires additional information, we will be in touch with you. If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your prescription will include information explaining the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacist in the case you have any questions after you receive your medication.
We cannot accommodate the transfer your of prescription to another pharmacy at any time. We also want to remind you that prescriptions written by physicians associated with this website do not include refill availability at other pharmacies. However, reorder requests for the same medication on this website undergo an additional review by a prescribing physician at no additional charge.
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No, our contracted physicians and pharmacies do not charge any additional fees, period. There is no consultation fee, or processing fee, or any other type of fee. You will be billed only for the cost of medication(s) and shipping. You can be certain that there will never be any hidden charges on our website.
As mentioned above, there are no fees for anything other than the cost of medication(s) and shipping. All customers are considered to be members of our website and customers can take advantage of periodic specials, as well as quick and easy reordering. You will never have to pay a monthly or yearly membership fee.
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Our customers receive their medications promptly because of our corporate standard: ship all orders within 24 hours of receipt. However, orders placed before 3 p.m. MST are generally processed and shipped the same day, unless we require more information from the patient. This could include: wrong address, missing apartment #, wrong postal codes, etc. Also, any additional communication between patient and doctor or pharmacist (regarding health and medical follow-up), or conditions beyond our control, could extend the time needed to process/ship an order. Same-day service is our goal; however it is not a guarantee.
Upon ordering, you have the option of selecting overnight or 2-day shipping via FedEx, or Priority Mail shipping through the U.S. Postal Service. Express shipping is calculated from the time the order is picked up by the carrier, and not from the time the order is placed. When selecting shipping options, please remember Sundays and holidays are considered non-business days by the carriers. Therefore, no pick-ups or deliveries will be made on those days.
Yes. Your order can be sent to a Post Office Box or military (APO/FPO) address. All orders shipped to a PO Box will be shipped through U.S. Postal Service Priority Mail (typical 3-to-5-day delivery within the U.S.).
In order for us to ship to an APO/FPO address, you must select U.S. Postal Service Military Mail. Signatures for these shipping methods are obtained using a postal service domestic return receipt. Please remember that, due to the contents of the package, we require an adult signature at the time all shipments arrive.
For shipments to military addresses, domestic packages typically arrive in 3 to 7 days, but please allow up to at least two weeks depending upon your location, especially for overseas shipments.
You may cancel your order before it is shipped by calling (800) 467-5146. If it has not yet shipped, we will cancel your order. You cannot cancel an order once it has shipped.
Yes. All packaged medication requires an adult signature, so an adult must be available to sign at the time of delivery.
If you decide to ship via the United States Postal Service (USPS), they will leave a notice, in your mail box or attached to your door, with instructions for where to pick up your package. USPS will hold these packages for up to 14 business days. You may also contact USPS at any time at 1-800-275-8777 to locate your item.
If you decide to ship via FedEx, please note that FedEx will make 3 separate delivery attempts for you. This provides you with more opportunities to receive your package. If you are unable to receive your package, you may contact FedEx at any time with your tracking number at 1-800-463-3339 to find out where your package can be picked up.
Yes. If you cannot sign for the package when it arrives at your home or business, you may opt to have FedEx ship the package to one of their FedEx shipping locations, where you can pick it up. Our customer-service team can help you locate a FedEx shipping location, or you can type in your zipcode at www.FedEx.com to find a location. Be sure to select a “Hold-At” facility or a Fed Ex Office/Fed Ex Kinkos location. Fed Ex will hold a package for up to 7 days at a pick-up location.
Yes. There is a $10 re-route fee for all changes of address once an order has shipped. Please note that only FedEx packages can be re-routed. U.S. Postal Service packages cannot be re-routed and we must wait until they are returned to us before we can reship to the correct address.
Medication that is unopened and not tampered with can be returned under certain circumstances, if you contact us within 24 hours of receiving your package. If the product was delivered to an incorrect address or you received the wrong product, please call us to receive a return-confirmation approval number. Returns must be shipped in all original packaging, with all associated paperwork, etc. Please call us at 1-800-467-5146 if you have questions about a return or package refusal.
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We accept Visa, MasterCard and American Express credit cards, as well as money orders. Ordering is completely secure. See our Privacy and Security Policy for more details.
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Your username is the email address that you provided when you opened your account with us. If you know your username/email address, then follow these simple steps: Click on the Reorder tab on the top menu. In the Member Login box on that page you will see the words “Forgot Password.” Click on that link. When you get to the next page, enter your username/email address. If you enter the correct email address, we will promptly send your password to that email address.
If you are unsure which email address you provided when you opened your account, please call our customer service department during business hours to receive a temporary/new password.
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